l999's Privacy Policy

This Privacy Policy ("Policy") applies to the online gaming services operated by l999 ("we", "us", or "the Platform"). By visiting our website or using our services, you are considered to have agreed to the terms set out in this Policy.

l999 is committed to providing a safe, transparent, and responsible gaming environment for users in Bangladesh. Protecting your privacy and ensuring the proper handling of your personal information is one of our core responsibilities.

This Policy covers the following topics:

• What types of information we collect and how we collect it.
• The purposes for which collected information is used.
• When and with whom information may be shared.
• The measures we take to protect your information.
• Your rights and how to exercise them.

This Policy has been drawn up in accordance with applicable data protection regulations in Bangladesh and internationally recognised privacy standards.

At various stages of your relationship with l999, we may collect different types of information. This information falls into two main categories:

2.1 Information You Provide Directly

Information you provide yourself during account registration, verification, and transactions:

• Full name, date of birth, and National ID (NID) or passport details (for age verification).
• Email address and mobile phone number.
• Residential address.
• Financial transaction details such as bKash, Nagad, Rocket, or bank account information.
• Any information provided when contacting our support team.

2.2 Automatically Collected Information

Information collected by technical means while you use our platform:

• IP address and device identification information.
• Browser type, operating system, and technical details of your device.
• Page visit history, session duration, and usage patterns.
• Gaming activity such as play history, bet amounts, and reward distribution records.
• Session data collected through cookies and similar technologies.

l999 uses collected information only for the legitimate purposes listed below. We never use your personal information unnecessarily or for purposes beyond those described in this Policy.

3.1 Service Operation and Improvement

• Creating, managing, and completing account verification.
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, and bank transfers).
• Providing bonuses, rewards, and VIP benefits.
• Monitoring and improving the platform's technical performance.

3.2 Security and Compliance

• Preventing fraud, money laundering, and unauthorised access.
• Ensuring compliance with the age limit (21+) and other legal obligations.
• Implementing responsible gaming policies and processing self-exclusion requests.
• Resolving disputes and handling legal claims.

3.3 Communication and Support

• Responding to your requests, complaints, and questions.
• Sending important account-related notifications.
• Informing you of changes to our terms of service or policies.
• Sending relevant promotional information where you have given prior consent.

l999 does not sell or rent your personal information to third parties. However, a limited amount of information may be shared in the following specific circumstances:

4.1 With Service Providers

We work with trusted third-party service providers to deliver essential services such as payment processing (bKash, Nagad, Rocket, and bank transfers), technical infrastructure, cybersecurity, and customer support. These parties act on our instructions and are not permitted to use your information for their own purposes.

4.2 Legal Obligations

We may be required to disclose information to authorities in order to comply with a court order, a lawful directive from a government authority, or applicable law. In such cases, we provide only the information legally required.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred. We will notify you in advance of any such event and steps will be taken to protect your rights.

l999 uses cookies and similar technologies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: Required to maintain login sessions, carry out security checks, and process payments. These cannot be disabled.
• Analytics cookies: Used to understand which pages are visited most and how users interact with the platform. This helps us improve our services.
• Preference cookies: Used to remember your language, theme, and other personalised settings.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain platform features.

l999 retains your personal information only for as long as necessary. When determining the retention period, we consider the following:

• Active accounts: All necessary information is retained for as long as your account remains active.
• After account closure: Transaction records are retained for a set period to meet financial regulatory and legal obligations.
• Marketing information: Marketing communications are stopped immediately upon withdrawal of your consent.
• Legal disputes: Relevant information is retained until any ongoing dispute is resolved.

Once the retention period has ended, information is permanently deleted using secure methods or anonymised so that it can no longer be linked to you.

l999 has put in place industry-standard technical and organisational measures to ensure the security of your information. Our security framework rests on the following pillars:

• SSL Encryption: All communication between your browser and our servers is encrypted using SSL/TLS protocols.
• Database security: Collected information is stored in encrypted form on secured servers, with multiple security layers in place to prevent unauthorised access.
• Access controls: Only authorised staff are granted limited access to the information they need, and all access activity is logged.
• Payment information security: Full card or account numbers are not stored in our systems; payment information is handled using tokenisation.
• Regular security testing: Regular security audits are conducted to identify vulnerabilities in our systems.

No internet-based system is 100% secure, however. While we take every care to protect your information, complete security cannot be guaranteed. It is your responsibility to keep your account password confidential and to report any suspicious activity to us.

You have the following rights regarding your personal information. To exercise these rights, contact us at [email protected].

• Right of access: You may request to know what information we hold about you.
• Right to rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right to erasure: Where there is no legal obligation to retain it, you may request that your information be deleted in certain circumstances.
• Right to object: You may object to certain processing activities, including marketing communications.
• Data portability: You may request your information in a structured, commonly readable format.
• Right to restrict processing: In certain circumstances, you may request that processing of your information be temporarily limited.

We aim to respond to all valid requests as quickly as possible. Some time may be required for identity verification and legal review.

l999 strictly does not provide services to persons under the age of 21. We do not knowingly collect any personal information from persons under 21.

If we believe we have inadvertently collected information from a minor, we will immediately close that account and delete the associated information. If you are aware that a minor in your family is using our platform, please notify us immediately at [email protected].

l999 reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you via your registered email or through a notification on the platform.

If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We advise you to review this page regularly.

The last updated date of each version is displayed at the top of the page.

The l999 platform may include third-party services such as game software, payment gateways, and analytics tools. These services have their own privacy policies and we are not responsible for their methods of data collection or use.

You are advised to review the privacy policies of third-party services before using them. Game providers such as Pragmatic Play, Spribe, JILI, or PG Soft follow their own policies.